0113 287 7718

Aftersales Care

Going that extra step to ensure the highest quality service for every client.

Having a conservatory, windows and doors installed could amount to your second largest investment after buying a house. It is therefore important that you to take good care of them to ensure it is money well spent.


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Here are some top maintenance tips from TWS:

To maximise the longevity of the high quality products that TWS install, we advise our customers carry out good housekeeping and basic maintenance activities from time-to-time.

Glass and UPVC frames

You should clean your glass and UPVC frames regularly with soapy water and a soft non-abrasive cloth. Special glass cleaning fluid and non-abrasive cleaners can also be used as an alternative. Regular cleaning will help to ensure your windows continue to look aesthetically pleasing whilst also allowing maximum light in.


When you are in your house, leave windows in a locked, partially open position for ventilation. This will help with condensation as well as allowing more fresh air in to your home. Please note that is not advisable to leave any windows open when your home is vacant as a precaution against theft and burglary.

Conservatory roofs

Conservatory roofs are not designed to withstand the weight of a person. It is therefore advised that you use a ladder, or if access is difficult, that you hire a specialist to clean it for you. A list of professional cleaners in your local area can be found in the Yellow Pages or by doing a search on Google, Yahoo, Yell and other Internet search engines. Soapy water and a non-abrasive cloth should be used for cleaning and any leaves of debris in the roofline guttering should also be removed.


Apply an occasional smearing of Petroleum Jelly to the locks, hinges and any metal on metal mechanisms on your windows and doors at least twice a year. Excess oil should be wiped away with a clean cloth.


Your roofline is exposed to extreme weather conditions all year round so it is important that you invest in high quality materials to ensure durability. If gaining access to your roofline is difficult you should hire a professional to assist you with the maintenance works. A list of local maintenance professionals can be found in the Yellow Pages and also by searching via the Internet on Google, Yahoo and online directories such as Yell. Leaves, birds nests and other debris should all be removed from your guttering to prevent blockages. Any damaged areas should be repaired or replaced at the earliest possible moment to prevent the problem from worsening.

Managing condensation

Condensation is a result of the air’s natural moisture settling on cold surfaces. A rise in humidity of about 70% can encourage mould and mildew to grow. Simply by breathing, cooking and washing, the average family can create up to 10 litres of moisture every day. To avoid condensation we must ensure our homes our well ventilated. Rising energy costs have led us to better insulate our homes which often means we don’t allow the air to circulate enough. As a result of this, condensation is a problem in many homes, especially in bathrooms, laundry rooms, bedrooms, kitchens and extensions and loft space. To help prevent condensation you should make sure that all rooms are adequately heated and that you allow ventilation by opening windows when possible. Dehumidifiers can also be installed in rooms such as conservatories where condensation is a problem. Installing extractor fans in kitchens and bathrooms will also help as a preventative. These suggestions are all good ways of dispelling moisture before it has time to settle.

General maintenance and repairs

Use draft excluders to help reduce your energy bills by preventing heat loss and drafts caused by gaps beneath your doors.
Ensure seals around your windows and doors are tight to prevent any flooding caused by heavy rain showers and snow.

For more assistance regarding aftercare and repair and maintenance work please contact us.

Call us 9am - 8pm 7 days on:
0113 287 7718