Our Promises
Here at TWS Leeds, we’re fully committed to helping our customers get the best for their home at the right price, whilst we also want them to feel totally confident whenever they make a purchase from us.
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As we fully understand that improving your home is a decision that takes some serious thought, we’re well aware that you want to feel like you’re getting value for money and a service that you can rely upon. This is why we make our customers the following five promises whenever they choose us to improve their homes:
1. The lowest prices on like-for-like quality or we will refund the difference
If you find a cheaper price elsewhere for products of the same quality and specification as ours, from a company that works to the same internationally recognised standards that we do, we will refund you the difference. So, if we can’t beat your genuine like-for-like quote, it’s probably because it’s not a like-for-like quote, and in fact, our offering is of a much higher standard and quality.
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2. The best possible value
Our dedicated team of negotiators are constantly working with our suppliers, so we’re able to provide our customers with the best products at the best possible prices.
Get in touch3. Honesty and complete transparency
Any estimates and quotations we provide will always be as accurate as possible, and you will never be stung with hidden costs or nasty surprises later down the line. Plus, any offers that we’re running will always be completely genuine, and we never make up prices or lure customers in with silly discounts which we cannot possibly honour. What we quote is what you pay and it’s as simple as that.
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4. To treat our customers courteously at all times
From the initial moment you get into contact with us, whether that’s on the phone or with a member of the TWS team at our showroom, we’ll always treat how you to deserve to be treated – with courtesy and respect. We will then continue to treat you in a friendly, respectful manner when we’re working on your home and after we’ve finished.
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From your first enquiry and the initial quotation to when we provide you with your 10-year insurance backed guarantee and aftersales care package, our trained and motivated staff are determined to look after your interests all the way, helping you to get the best deal for your home.
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Fully accredited for your peace of mind
Fully accredited companies are subjected to ongoing assessments of their credentials, to see if they continue to meet the highest industry standards for service and product quality. This means you can always buy from us with confidence.
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Assure certified
You can always buy from us with complete confidence because we’re a certified member of Assured, a Competent Person’s Scheme for the glazing industry.
DGCOS member
As we’re a member of DGCOS, you will have access to an independent ombudsman in the unlikely event of a dispute.