Full protection for each and every customer

Here at TWS Leeds, we’re an exclusive member of the Double Glazing Conservatory Ombudsman Scheme (DGCOS). DGCOS is a consumer protection organisation, meaning whenever you hire our services, you are comprehensively protected from the moment you have paid a deposit until years after we’ve finished working on your home. Specifically, our DGCOS membership means our customers benefit from:

Insurance backed guarantees

As a DGCOS member, all of our workmanship is covered by a 10-year insurance backed guarantee. This means that, even in the unlikely event that we cease trading, you will still be under guarantee.

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Homeowners
Customers

Deposit protection

If, for any reason, we stop trading before we’ve finished the installation, the deposit you pay to us will be protected by up to 25% of the total contract value.

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Excellent credentials that are independently & continuously assessed

DGCOS members have to adhere to strict standards of customer satisfaction, credit history, compliance with building regulations, and more. DGCOS also continuously vets all their members to see if they still meet the expected standard, which means that any DGCOS members like ourselves have had our excellent credentials externally verified.

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Local Installers
Customer Service

Dispute resolution services

When buying from us, you will gain exclusive access to a unique variety of dispute resolution services, totally free of charge. This includes independent mediators and expert ombudsman. Although a dispute between ourselves and one of our customers is very rare, we still feel it’s important for you to be covered just in case one does arise.

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92% of TWS customers were very satisfied with the work we carried out

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Fully accredited for your peace of mind

Fully accredited companies are subjected to ongoing assessments of their credentials, to see if they continue to meet the highest industry standards for service and product quality. This means you can always buy from us with confidence.

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Assure certified

You can always buy from us with complete confidence because we’re a certified member of Assured, a Competent Person’s Scheme for the glazing industry.

DGCOS member

As we’re a member of DGCOS, you will have access to an independent ombudsman in the unlikely event of a dispute.

Please be advised that our showroom hours are 10am to 2pm Monday to Friday due to staff shortages - We apologise for any inconvenience this may cause – please continue to contact us on the phone and email and one of our team will be more than happy to help with your enquiry.