Consumer Protection Association (CPA)

TWS are proud members of the Consumer Protection Association (CPA), providing customers with peace of mind that they are dealing with recognised professionals that are committed to consistently delivering the very best standards of craftsmanship and excellent customer service.

Independent

The CPA was established in 1993 to help protect consumers from rogue tradesman. As an independent governing body, they work to regulate trade industries by working with contractors that deliver excellent customer service and best practise standards across the board.

Vetted For Integrity and Exacting Standards

All members are throughly vetted for professional competence and integrity before being approved for membership to ensure they meet the exacting standards of best practises within their trade. Only the best companies are eligible to join and their performance is continually assessed throughout their membership to make sure these high standards are maintained.

Insurance Backed Guarantee and Deposit Protection Scheme

Consumers that choose a CPA accredited contractor also benefit from being given an Insurance Backed Guarantee from the point of sale, ensuring they are protected from the outset of the project for every eventuality should anything go wrong. They are also protected by the CPA's Deposit Protection Scheme. By giving these policies to consumers from the start, CPA accredited contractors are demonstrating their responsibility and commitment to you, the customer.

Peace of Mind

Tony Grindley, founder and managing director of TWS comments “The CPA logo is a reliable benchmark for customers to use to identify quality contractors. It provides our customers with peace of mind that they are working with reliable and committed professionals that give solid consumer protection all the way down the line.”

*The CPA is and FSA authorised association

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