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Our Promises

At TWS we want to help you get the right home improvement at the right price, and we want you to do so with complete confidence, that’s why we make you these promises.

 

We promise you the lowest prices on like for like quality or we will refund you the difference

If you find a cheaper price elsewhere, for products of the same quality and specification as ours, from a company that works to the same internationally recognised standards that we do, don’t worry, we will refund you the difference. So if we can’t beat your genuine like for like quote it’s probably because it’s not a like for like quote, and in fact our offering is of a much higher standard and quality.

 

We promise you the best value

Our dedicated team of negotiators are constantly working with our suppliers to provide you with the best products installed at the best prices

 

We promise to be honest

We don’t believe in hiding things – All our offers are genuine. No made-up prices and silly unbelievable discounts and accurate estimates and quotations means no hidden costs and no nasty surprises.

 

We promise to be customer friendly

Form our simple to navigate and informative website to the friendly staff at our showroom and the knowledgeable and courteous sales advisors that visit you in your home we will treat you with respect and make it easy for you to work with us.

 

We promise you the best service

From your first enquiry to our quotation, from you placing your order with us, to your building or installation work, and finally with our ten year after sales care package our trained and motivated staff are determined to look after your best interests all the way.